Healthcare Gateway
All Systems Operational
Service Desk Components ? Operational
Service Desk Phonelines Operational
Service Desk Web-Portal Operational
Service Desk E-mail Exchange Operational
Shared Record Viewer (SRV) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
MIG GP Consuming Portal (MGCP) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) ? Operational
Document Serivces ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) - Test Envrionments Operational
Integration Envrionment (N3) Operational
Integration Envrionment (Internet) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised; Healthcare Gateway will be performing scheduled maintenance of MIG Services on (21-08-2019) at 12:00 for a period of up to 60 minutes. Services involving Vision data are likely to become unavailable over the course of this maintenance window.

Release Notes : The following updates will be deployed at this time
TK-555 - V1 Scottish CHI Fix
Posted on Aug 7, 12:22 BST
Past Incidents
Aug 17, 2019

No incidents reported today.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Completed - This software update has now been completed and the following deployed:
TK-576 - Welcome page or publish WSDL
TK-523 - Journal View Filter Workaround
Aug 14, 14:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 14:02 BST
Scheduled - We will be performing software updates at this time. There is no anticipated disruption to service during the update.
Aug 13, 15:32 BST
Aug 13, 2019
Resolved - This incident has been resolved, we apologise for any inconvenience experienced.
Aug 13, 17:57 BST
Monitoring - A fix has been implemented for this by the provider. We are seeing transcations being received and processed.

This will continue to be monitored for the remainder of the day.
Aug 13, 12:08 BST
Update - Further update - we continue to work with this data provider to try to resolve this issue, apologies for the inconvenience.
Aug 12, 11:09 BST
Update - We continue to work with the data provider on this issue, it continues only to affect one provider and one service. This has been escalated accordingly.
Aug 9, 14:34 BST
Update - We continue to work with the data provider experiencing this issue to try to resolve as quickly as possible.
Aug 8, 13:44 BST
Investigating - Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty when accessing specific services. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

This will only be affecting data being extracted using the DCRv2 extract service from Vision practices only. This has been raised with the data provider also.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Aug 7, 16:39 BST
Completed - The scheduled maintenance has been completed.
Aug 13, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:00 BST
Scheduled - Please be advised: Vision will be performing essential maintenance between 07:00 and 08:00 on Tuesday 13 August. As part of this maintenance; Healthcare Gateway has been advised that Vision 360 and Vision Anywhere products will be unavailable for the duration of this maintenance window.

During this time; the MIG will be operational however users may experience some disruptions when requesting patient records from practices hosted by this provider system. Vision 3 will be unaffected as a result of this maintenance and should be operational as normal.

We would ask for any Vision hosted patient being returned as a no patient found to be retried following the completion of this maintenance window.
Aug 12, 14:40 BST
Aug 12, 2019
Completed - This update has now been completed and the following deployed:

TK-587 : MGCP - Audit Inconsistencies (Bug-Patch)
TK-563 : MGCP Management Portal - Audit Trail Issue (Bug-Patch)
Aug 12, 15:08 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 14:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 11:52 BST
Scheduled - Please be advised; Healthcare Gateway will be performing a software release of MIG Services on (12-08-2019) at 14:00 for a period of up to 60 minutes. This release is part of our ongoing service development and no downtime is expected as a result of this update.
Aug 12, 08:35 BST
Resolved - Please be aware; the issue affecting Support Phone Lines over the weekend has now been resolved with services returning to normal. Healthcare Gateway would like to thank customers for their patience while we worked to resolve this issue.
Aug 12, 08:06 BST
Identified - Please be aware; we are currently tracking a technical issue which is causing disruption to the Support Telephony systems. The fault has been identified and our technical teams are working to restore normal service as quickly as possible.

We would ask that all customers wishing to contact the Support Team do so via the support e-mail (support@healthcaregateway.co.uk) or via the Customer Services Web-Portal until the issue has been fully rectified. Alternatively; Severity 1 incidents may be reported by phone using our standby Support number 07435 968497. Healthcare Gateway would like to apologise for any inconvenience this disruption might cause.
Aug 10, 09:15 BST
Aug 11, 2019

No incidents reported.

Aug 6, 2019
Resolved - This incident has been resolved.
Aug 6, 16:13 BST
Monitoring - Please be advised; this fault has now been cleared and all phone services restored to normal operation. Our Support teams will continue to monitor these services over the course of the day to ensure stability. Healthcare Gateway would like to thank customers for their patience as we worked to resolve this fault.
Aug 2, 10:36 BST
Update - Please be aware; partial service has been successfully restored to the Healthcare Gateway Support Lines. Our technical teams are continuing work to restore the service to full operation and customers using the phone lines may experience delays in calls being received.

At this time, we would continue to advise that customers wishing to contact the Support Team do so via the support e-mail (support@healthcaregateway.co.uk) or via the Customer Services Web-Portal until the issue has been fully rectified.

Non-telephony communication channels and core services continue to be unaffected by this disruption.
Jul 31, 11:21 BST
Update - Please be advised; we are continuing to experience disruptions with our Service Desk telephony lines and our technical teams are working to restore service as quickly as possible. Healthcare Gateway would like to apologise for any inconvenience as a result of this disruption.

Non-telephony communication channels and core services continue to be unaffected by this disruption at this time.
Jul 30, 12:29 BST
Update - Please be advised; we are continuing to experience disruptions with our Service Desk telephony lines and our technical teams are working to restore service as quickly as possible. Healthcare Gateway would like to apologise for any inconvenience as a result of this disruption.

Non-telephony communication channels and core services continue to be unaffected by this disruption at this time.
Jul 29, 17:28 BST
Update - Please be advised; we are continuing to experience disruptions with our Service Desk telephony lines and our technical teams are working to restore service as quickly as possible. Healthcare Gateway would like to apologise for any inconvenience as a result of this disruption.

Non-telephony communication channels and core services continue to be unaffected by this disruption at this time.
Jul 29, 12:21 BST
Update - We are continuing to work on a fix for this issue.
Jul 29, 07:58 BST
Identified - Please be aware; we are currently tracking a technical issue which is causing disruption to the Support Telephony systems. The fault has been identified and our technical teams are working to restore normal service as quickly as possible.

We would ask that all customers wishing to contact the Support Team do so via the support e-mail (support@healthcaregateway.co.uk) or via the Customer Services Web-Portal until the issue has been fully rectified.
Jul 26, 15:42 BST
Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.

Aug 3, 2019

No incidents reported.