Healthcare Gateway
All Systems Operational
Shared Record Viewer (SRV) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
MIG GP Consuming Portal (MGCP) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) ? Operational
Document Serivces ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) - Test Envrionments Operational
Integration Envrionment (N3) Operational
Integration Envrionment (Internet) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2019

No incidents reported today.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Resolved - Please be aware; further monitoring of the affected services shows no further disruption and this issue is now considered to be fully resolved. Please do not hesitate to contact the HGL Support Team if you continue to experiance any further issues.
Jun 21, 10:22 BST
Monitoring - Please be aware; as part of our ongoing efforts to resolve this disruption the following items have now been reverted from yesterday's release:

- TK-523 - Journal View Filter

Subsequent testing has confirmed service(s) affected by today's disruption are now fully operational.

Healthcare Gateway would like to apologise for any inconvenience resulting from this service disruption and thank affected customers for their patience.

Our technical teams will continue to monitor the service in order to ensure stability however customers should not experience any further disruptions related to this incident. Should you encounter any such disruption, please do not hesitate to contact the Healthcare Gateway Support team for further assistance.
Jun 20, 17:01 BST
Investigating - Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty when accessing specific services. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

At this time the fault has been found to be affecting the following MIG services:

- Provision of data from the Teleologic Provider
- Provision of event data via the EHR Data Extract (v2) services.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Jun 20, 13:13 BST
Jun 19, 2019
Resolved - Please be advised that the EMIS-Web Service has now been returned to service and that this disruption is now believed to be resolved.
Jun 19, 15:05 BST
Update - This issue continues to affect EMIS Web, we will provide updates from EMIS as we received them, at present this does not appear to be affecting our services.
Jun 18, 08:14 BST
Identified - Please be aware; our support teams have been made aware by EMIS support that there is currently a service outage with the EMIS Web service.

This may impact any end user trying to locate patient data from an EMIS endpoint. We will update as information is received from EMIS. If customers receive error messages for EMIS registered patients this should be re-tried on resolution of the current issue affecting EMIS only. All other providers of data are unaffected.
Jun 17, 08:55 BST
Completed - This update has now been completed and the following deployed:
TK-523 - Journal View Filter
TK-507 - SDR-1633 Source Settings Failing to Load (MMP)
Jun 19, 14:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 14:30 BST
Scheduled - We will be performing software updates at this time, there is no disruption to service expected.
Jun 19, 08:55 BST
Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Completed - This software update is now completed and the following deployed:
MMP - 1972 - Sharing agreement status
MMP - 1814 - The ability to view pre-existing source group data in create sharing agreement wizard
MMP - 1808 - Update new sources table in create sharing agreement wizard to conform to UI guidelines
Jun 12, 14:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 14:30 BST
Scheduled - We will be performing software updates at this time. There is not expected to be any disruption to service(s) during this time.
Jun 11, 13:43 BST
Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.