Healthcare Gateway
All Systems Operational

About This Site

This page provides live updates on performance of the Healthcare Gateway services. If you have any questions about a particular incident please call our support team on 0845 351 1829.

Shared Record Viewer (SRV) ? Operational
Outbound Email Handling   Operational
EHR Data Extraction Services   Operational
Patient Trace / Search Services   Operational
Medical Interoperability Gateway (MIG) ? Operational
EHR Data Extraction Services   Operational
Patient Trace / Search Services   Operational
Medical Interoperability Gateway (MIG) - Test Envrionments Operational
Integration Envrionment (N3)   Operational
Integration Envrionment (Internet)   Operational
Customer Support Services ? Operational
Support Phone Lines   Operational
Support Email Handling   Operational
JIRA Service Desk Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vision Scheduled Maintenance Dec 13, 21:00-23:00 UTC
Vision will be performing maintenance on the system used as a provision of patient data for patients registered with practices using this software. During this time the MIG will be operational but users can expect disruption with practices in this situation, we would ask any patient being returned as a no patient found to be retried the following day.
Posted on Dec 11, 16:52 UTC
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - Please be advised that all updates have now been successfully completed as part of this afternoon's scheduled maintenance window. There has been no recorded downtime as a result of this release.
Dec 5, 15:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:00 UTC
Scheduled - Healthcare Gateway will be deploying software update updates at this time. No disruption to services is expected.
Dec 4, 13:27 UTC
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018
Completed - The scheduled software updates have been completed and the following deployed:
MIG-1695 - Edit the name of a source/practice group
MIG-1751 - Fix white error label bug on edit source group wizard
MIG-1749 - User should be returned to correct page of edit sharing agreement wizard when selecting "Do Another".
Nov 28, 14:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 14:00 UTC
Scheduled - Healthcare Gateway will be performing software updates at this time. No disruption to service is expected during this time.
Nov 27, 11:38 UTC