Healthcare Gateway
All Systems Operational

About This Site

This page provides live updates on performance of the Healthcare Gateway services. If you have any questions about a particular incident please call our support team on 0845 351 1829.

Shared Record Viewer (SRV) ? Operational
Outbound Email Handling   Operational
EHR Data Extraction Services   Operational
Patient Trace / Search Services   Operational
Medical Interoperability Gateway (MIG) ? Operational
EHR Data Extraction Services   Operational
Patient Trace / Search Services   Operational
Medical Interoperability Gateway (MIG) - Test Envrionments Operational
Integration Envrionment (N3)   Operational
Integration Envrionment (Internet)   Operational
Customer Support Services ? Operational
Support Phone Lines   Operational
Support Email Handling   Operational
JIRA Service Desk Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised; Healthcare Gateway will be performing scheduled maintenance of MIG Services on (20-02-2019) at 12:00 for a period of up to 60 minutes. Services are likely to become unavailable over the course of this maintenance window.

Release Notes :
TK-265 - Bug fix - SRV Welcome E-mail Links not secure
TK-247 - Enhancement SRV Auto email and password reset
TK-266 - Amendment to Non-Return EPT, PT and PS Fault text - Fault code is showing to the end-user as "Please refine your search".

The terminology of this fault has resulted in some confusion for multiple customers as many are receiving this generic error when attempting to trace a patient record via NHS Number and don't know how they can refine their search from this.

This fault code will be amended to something a bit more useful and natural to the context. "No Patient Record Was Returned To MIG" will be returned
Posted on Feb 12, 16:44 UTC
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019
Completed - The scheduled maintenance has been completed.
Feb 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 14:00 UTC
Scheduled - We will be under going software updates at this time, no disruption to service is expected.
Feb 5, 14:37 UTC
Feb 5, 2019

No incidents reported.

Feb 4, 2019
Completed - The scheduled maintenance has been completed.
Feb 4, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:30 UTC
Scheduled - Vision will be performing essential database maintenance between 22:30 and 23:00. As part of this maintenance; Healthcare Gateway has been advised that Vision 360 and Vision Anywhere products will be unavailable for the duration of this period.

During this time; the MIG will be operational however users can expect some disruptions when requesting patient records from practices hosted by this provider system. Vision 3 will be unaffected as a result of this maintenance and should be operational as normal. We would ask for any Vision hosted patient being returned as a no patient found to be retried following the completion of this maintenance window.
Jan 31, 15:15 UTC
Feb 3, 2019

No incidents reported.