Healthcare Gateway
All Systems Operational
Service Desk Components ? Operational
Service Desk Phonelines Operational
Service Desk Web-Portal Operational
Service Desk E-mail Exchange Operational
Shared Record Viewer (SRV) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
MIG GP Consuming Portal (MGCP) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) ? Operational
Document Serivces ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) - Test Envrionments Operational
Integration Envrionment (N3) Operational
Integration Envrionment (Internet) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised: Vision will be performing essential maintenance between 21:30 and 22:30 on Monday 18 November. As part of this maintenance; Healthcare Gateway has been advised that Vision 360 and Vision Anywhere products will be unavailable for the duration of this maintenance window.

During this time; the MIG will be operational however users may experience some disruptions when requesting patient records from practices hosted by this provider system. Vision 3 will be unaffected as a result of this maintenance and should be operational as normal.

We would ask for any Vision hosted patient being returned as a no patient found to be retried following the completion of this maintenance window.
Posted on Nov 15, 14:24 GMT
We will be performing scheduled maintenance at this time. All services will be impacted and unavailable for the period.
Posted on Nov 7, 14:32 GMT
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Completed - This update has been completed and the following deployed:
TK-704: Update automatic synonym generation
Nov 15, 10:14 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 10:00 GMT
Scheduled - We will be performing a software update at this time, there is no disruption to service anticipated.
Nov 14, 16:13 GMT
Nov 14, 2019

No incidents reported.

Nov 13, 2019
Update - This update has been completed and the following deployed:
TK-697: Update transforms to no longer require healthdomain object
TK-683: SDR-1950| Summary tab - fatal error
TK-651: SDR-1883| Document size issue
TK-619: SDR-1853| MGCP Management Portal - Order by Organisation
TK-571: Add LPRES Specfic hosts entries onto the Enhanced MIG app tier
TK-456: RiO error message handler
Nov 13, 15:04 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:00 GMT
Scheduled - We will be performing software updates at this time, there is not any disruption to service expected.
Nov 12, 13:42 GMT
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - This incident has been resolved.
Nov 8, 11:55 GMT
Monitoring - Please be advised; service has now been restored for Legacy Document and Acknowledgement Services and service has returned to normal operation. Our technical teams will continue to monitor these services for over the course of the day to ensure stability is maintained.

We would like to thank any customers affected for their patience while this matter was resolved. Please do not hesitate to contact our Support Team should you encounter any further issues when accessing these services.
Nov 7, 14:30 GMT
Update - Please be aware; this incident has now been upgraded to a Service Outage for Legacy Document Services on the back of our ongoing investigation. Document Services for MIG Enhancement customers remains operational and documents sent via this environment continue to be delivered as normal.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Nov 7, 13:51 GMT
Update - Please be aware; our support teams are currently investigating a fault which is causing service delay for MIG Document and Acknowledgement Services. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers for their patience while we work to resolve this incident.
Nov 7, 10:04 GMT
Investigating - Please be aware; our support teams are currently investigating a fault which is causing service delay for MIG Document and Acknowledgement Services. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers for their patience while we work to resolve this incident.
Nov 7, 10:00 GMT
Update - This issue continues to impact the delivery of acknowledgements. Further updates will continue to be issued when available.

We can confirm the delivery of documents themselves is not impacted.
Nov 6, 08:33 GMT
Update - We are continuing to look at this issue, we can confirm Documents are being delivered correctly and the issue is currently a slow process with acknowledgements.
Nov 5, 10:07 GMT
Identified - Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty receiving acknowledgements via Document Services. Our teams are working hard to rectify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Nov 1, 15:46 GMT
Nov 6, 2019
Completed - This update has been completed and the following deployed:
TK-693: Investigate ITK Push acknowledgements issue
TK-464: SDR-1606 | Unknown if NACK service is available
Nov 6, 13:26 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 11:30 GMT
Scheduled - We will be performing software updates at this time, there is not any anticipated disruption to service.
Nov 5, 14:29 GMT
Nov 4, 2019

No incidents reported.