Healthcare Gateway
All Systems Operational
Shared Record Viewer (SRV) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
MIG GP Consuming Portal (MGCP) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) ? Operational
Document Serivces ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) - Test Envrionments Operational
Integration Envrionment (N3) Operational
Integration Envrionment (Internet) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Resolved - Please be aware; there have been no further occurrences of this issue following continued monitoring of the affected service(s). As such this fault is now believed to be resolved and all services have been marked as fully operational.

We would like to thank all customers for their patience while our teams worked to resolve this matter. Please do not hesitate to contact our Support Team should you experience any further issues accessing SRV services.
Apr 18, 17:26 BST
Monitoring - Please be aware; our support teams have now successfully identified and patched the fault responsible with the affected SRV service(s) now fully restored and operational. Our teams will continue to monitor the restored service(s) to help identify and prevent further disruptions.

Healthcare Gateway would like to apologise for any inconvenience resulting from this service disruption and thank affected customers for their patience.
Apr 18, 13:28 BST
Investigating - Please be aware; our support teams are currently investigating a fault which is preventing some users from accessing services on Shared Record Viewer (SRV). Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers for their patience while we work to resolve this incident.
Apr 18, 12:23 BST
Apr 17, 2019
Completed - The scheduled maintenance has been completed with the following item(s) successfully deployed:

- MIG Enhancement Server Certificate Update
- TK-345 | Redesign welcome email for MGCP
- MMP-1968 | Remove all Dataset reports from Reporting
- MMP-1967 | Deactivate Add Dataset Wizard
- MMP-1966 | Remove template logic from StartupListener
Apr 17, 13:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 BST
Scheduled - We will be undergoing scheduled maintenance at this time, this will include an update of Server Side Certificates for those customers using the MIG Enhancement. The following should be used for further information and any queries logged with the Support Team:
https://healthcaregateway.atlassian.net/wiki/download/attachments/860160055/Thawte%20Replacement%20Enhanced%20MIG.pdf?api=v2
Mar 22, 12:34 GMT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - Document Services have returned to a normal state, no further disruption is expected.
Apr 13, 13:08 BST
Monitoring - Dear customer

Please be aware our MIG Document Service has experienced a backlog of transactions which has been investigated and had a fix applied. You may experience a degree of slowness in the return of network acknowledgements for a period of up to twelve hours. Healthcare Gateway will continue to monitor until the backlog is clear.

All services are currently operational
Apr 13, 10:48 BST
Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019
Completed - This update has now been completed and the following deployed:
TK-425 - Liquidlogic transform amendments
TK-409 - ITK Send Document Service Error
TK-382 - Liquidlogic EAP issue
TK-353 - Source Organisation Update page within Configuration Section of MMP
TK-289 - Enable users of MGCP to receive email notifications when added to a new Organisation
MMP-1965 - Update Service Profile and View CRUD pages
MMP-1964 - Create Flyway scripts to apply new configuration changes
MMP-1963 - Update Service Profile and View domains with new fields
Apr 10, 14:50 BST
Scheduled - We will be performing software updates at this time, no disruption to service is anticipated.
Apr 9, 15:39 BST
Apr 9, 2019

No incidents reported.