Healthcare Gateway
All Systems Operational
Service Desk Components ? Operational
Service Desk Phonelines Operational
Service Desk Web-Portal Operational
Service Desk E-mail Exchange Operational
Shared Record Viewer (SRV) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
MIG GP Consuming Portal (MGCP) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Management Web-Portal Operational
Medical Interoperability Gateway (MIG) ? Operational
Document Serivces ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) - Test Envrionments Operational
Integration Envrionment (N3) Operational
Integration Envrionment (Internet) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised: Microtest will be performing essential maintenance between 00:05 and 06:00 on Friday 30 October. As part of this maintenance; Healthcare Gateway has been advised that Microtest's GURU interface may become unavailable for a period during this window.

The MIG will be operational however users may experience some disruptions when attempting to access MIG services via the Microtest GURU integration. Please do not hesitate to contact our Service Delivery Team should you require any further assistance.
Posted on Oct 13, 13:31 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 08:32 BST
Scheduled - Please be advised; Healthcare Gateway will be performing scheduled maintenance of MIG Services on (18-11-2020) at 12:00 for a period of up to 60 minutes. Services are likely to become unavailable over the course of this maintenance window.
Oct 23, 08:29 BST
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 13:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 12:05 BST
Scheduled - Please be advised; Healthcare Gateway will be performing scheduled maintenance of MIG Services on (21-10-2020) at 12:00 for a period of up to 60 minutes. Services may become unavailable over the course of this maintenance window.
Oct 21, 12:04 BST
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - Please be aware; there have been no further occurrences of this issue following continued monitoring of the affected service(s). As such this fault is now believed to be resolved and all services have been marked as fully operational.

We would like to thank all customers for their patience while our teams worked to resolve this matter. Please do not hesitate to contact our Support Team should you experience any further issues accessing MIG services following this notice.
Oct 15, 17:46 BST
Monitoring - Please be aware; following an update from the affected endpoint the Vision DCRv1 services have now been restored to normal operation. We will continue to monitor these services to ensure stability over the course of today and apologise for any inconvenience this disruption may have caused.
Oct 15, 11:46 BST
Update - Please be aware, following further investigation this issue has been localised to connections with the Vision provider system when using Trace, Extended Patient Trace and EHR Extract v1 web-services. Users attempting to access or locate non-Vision hosted records should not be impacted by this issue. Users attempting to access Vision hosted records via the EHR Extract v2 web-services should similarly be unaffected.

Our teams are currently working with the affected endpoint to identify and rectify the fault and will restore the affected service(s) as quickly as possible. Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Oct 14, 18:05 BST
Investigating - Please be aware; our support teams are currently investigating a minor disruption impacting discovery web-services (Patient Trace / Extended Patient Trace) related to connectivity with a third-party. While this fault is intermittent in nature, we are aware it is causing some minor disruption to end-users attempting to access the Trace and Extended Trace web-services. Our teams are working hard to rectify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Oct 14, 17:37 BST
Oct 14, 2020
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.