Healthcare Gateway
All Systems Operational
Service Desk Components ? Operational
Service Desk Phonelines Operational
Service Desk Web-Portal Operational
Service Desk E-mail Exchange Operational
Shared Record Viewer (SRV) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
MIG GP Consuming Portal (MGCP) ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Management Web-Portal Operational
Medical Interoperability Gateway (MIG) ? Operational
Document Serivces ? Operational
Patient Trace Services ? Operational
Patient Extract Services ? Operational
Medical Interoperability Gateway (MIG) - Test Envrionments Operational
Integration Envrionment (N3) Operational
Integration Envrionment (Internet) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised: Vision will be performing essential maintenance between 21:30 and 23:30 on Sunday 16 August. As part of this maintenance; Healthcare Gateway has been advised that Vision 360 will be unavailable for the duration of this window.

During this time; the MIG will be operational however users may experience some disruptions when requesting patient records from practices hosted by this provider system. Please do not hesitate to contact our Service Delivery Team should you require any further assistance.
Posted on Aug 12, 17:30 BST
Past Incidents
Aug 14, 2020

No incidents reported today.

Aug 13, 2020

No incidents reported.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 13:30 BST
Scheduled - Please be aware; Healthcare Gateway will be performing essential Shared Record Viewer (SRV) service maintenance on 06-08-2020 at 13:30 for a period of up to 60 minutes to resolve an outstanding issue. Users of this service may experience a loss of connectivity during the release window.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers for their patience and understanding.
Aug 6, 11:40 BST
Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 13:30 BST
Scheduled - Please be aware; Healthcare Gateway will be performing essential Shared Record Viewer (SRV) and MIG GP Consuming Portal (MGCP) service maintenance on 05-08-2020 at 13:30 for a period of up to 60 minutes to resolve an outstanding issue. Users of both services may experience a loss of connectivity during the release window.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers for their patience and understanding.
Aug 3, 13:51 BST
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.