Healthcare Gateway Status

Healthcare Gateway

All Systems Operational

Service Desk Components Operational

Service Desk Phonelines Operational

Service Desk Web-Portal Operational

Service Desk E-mail Exchange Operational

Shared Record Viewer (SRV) Operational

Patient Trace Services Operational

Patient Extract Services Operational

MIG GP Consuming Portal (MGCP) Operational

Patient Trace Services Operational

Patient Extract Services Operational

Management Web-Portal Operational

Medical Interoperability Gateway (MIG) Operational

Document Serivces Operational

Patient Trace Services Operational

Patient Extract Services Operational

Medical Interoperability Gateway (MIG) - Test Envrionments Operational

Integration Envrionment (N3) Operational

Integration Envrionment (Internet) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Vision Health Maintenance (16-08-2020) Aug 16, 21:30-23:30 BST

Please be advised: Vision will be performing essential maintenance between 21:30 and 23:30 on Sunday 16 August. As part of this maintenance; Healthcare Gateway has been advised that Vision 360 will be unavailable for the duration of this window.

During this time; the MIG will be operational however users may experience some disruptions when requesting patient records from practices hosted by this provider system. Please do not hesitate to contact our Service Delivery Team should you require any further assistance.
Posted on Aug 12, 17:30 BST

Past Incidents

Aug 14, 2020

No incidents reported today.

Aug 13, 2020

No incidents reported.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

Emergency Release - Shared Record Viewer (06-08-2020)

Completed - The scheduled maintenance has been completed.
Aug 6, 14:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 13:30 BST

Scheduled - Please be aware; Healthcare Gateway will be performing essential Shared Record Viewer (SRV) service maintenance on 06-08-2020 at 13:30 for a period of up to 60 minutes to resolve an outstanding issue. Users of this service may experience a loss of connectivity during the release window.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers for their patience and understanding.
Aug 6, 11:40 BST

Aug 5, 2020

Emergency Release - SRV/MGCP (05-08-2020)

Completed - The scheduled maintenance has been completed.
Aug 5, 14:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 13:30 BST

Scheduled - Please be aware; Healthcare Gateway will be performing essential Shared Record Viewer (SRV) and MIG GP Consuming Portal (MGCP) service maintenance on 05-08-2020 at 13:30 for a period of up to 60 minutes to resolve an outstanding issue. Users of both services may experience a loss of connectivity during the release window.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers for their patience and understanding.
Aug 3, 13:51 BST

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.