Update - Please be aware; our service teams are continuing to investigate the ongoing disruption to the Extended Patient Trace services and are working to restore service as quickly as possible. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Sep 25, 14:08 BST
Investigating - Please be aware; our support teams are currently investigating a fault which may cause some users difficulty accessing Extended Patient Trace services via the MIG. While this fault is intermittent in nature, we are aware it is causing considerable disruption to end-users attempting to access the Extended Patient Trace service. Our teams are working hard to rectify the fault and restore the affected service(s) as quickly as possible.
Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Sep 24, 12:28 BST
Service Desk Components
?
Operational
Service Desk Phonelines
Operational
Service Desk Web-Portal
Operational
Service Desk E-mail Exchange
Operational
Shared Record Viewer (SRV)
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Partial Outage
Patient Trace Services
?
Partial Outage
Patient Extract Services
?
Operational
MIG GP Consuming Portal (MGCP)
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Partial Outage
Patient Trace Services
?
Partial Outage
Patient Extract Services
?
Operational
Management Web-Portal
Operational
Medical Interoperability Gateway (MIG)
?
Partial Outage
Document Serivces
?
Operational
Patient Trace Services
?
Partial Outage
Patient Extract Services
?
Operational
Medical Interoperability Gateway (MIG) - Test Envrionments
Operational
Resolved -
Please be aware; there have been no further occurrences of this issue following continued monitoring of the affected service(s). As such this fault is now believed to be resolved and all services have been marked as fully operational.
We would like to thank all customers for their patience while our teams worked to resolve this matter. Please do not hesitate to contact our Support Team should you experience any further issues accessing SRV services.
Sep 19, 10:15 BST
Update -
Please be aware; there have been no further occurrences of this issue following continued monitoring of the affected service(s). As such this fault is now believed to be resolved and all services have been marked as fully operational.
We would like to thank all customers for their patience while our teams worked to resolve this matter. Please do not hesitate to contact our Service Team should you experience any further issues accessing MGCP services.
Sep 19, 10:15 BST
Monitoring -
Please be aware; the MIG GP Consuming Portal (MGCP) has now been returned to an operational state and should now be available for use as expected. We apologise for the inconvenience this disruption may have caused and are continuing to investigate the root cause of the outage.
Sep 18, 14:39 BST
Update -
Please be aware; our service teams are continuing to investigate the ongoing disruption to the MIG GP Consuming Portal and are working to restore service as quickly as possible. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Sep 18, 14:08 BST
Identified -
Please be aware; our support teams are currently investigating a fault which may cause some users difficulty accessing the MIG GP Consuming Portal (MGCP) via EMIS-Web. Our teams are working hard to rectify the fault and restore the affected service(s) as quickly as possible.
Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Sep 18, 09:42 BST
Completed -
The scheduled maintenance has been completed.
Sep 16, 13:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 12:00 BST
Scheduled -
Please be advised; Healthcare Gateway will be performing scheduled maintenance of MIG Services on (16-09-2020) at 12:00 for a period of up to 60 minutes. Services are likely to become unavailable over the course of this maintenance window.
Sep 10, 12:45 BST