Unscheduled Service Outage (23-01-2023)
Incident Report for Healthcare Gateway
Resolved
This incident has been resolved.
Posted Jan 24, 2023 - 13:44 GMT
Monitoring
The 3rd party provider issue looks to be fixed and we are monitoring the results.
Posted Jan 23, 2023 - 12:14 GMT
Investigating
Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty when accessing specific services. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Posted Jan 23, 2023 - 11:48 GMT
Monitoring
The 3rd party provider issue looks to be fixed and we are monitoring the results.
Posted Jan 23, 2023 - 11:38 GMT
Investigating
Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty when accessing specific services. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Posted Jan 23, 2023 - 09:49 GMT
This incident affected: Production Environments (Shared Record Viewer (SRV), MIG GP Consuming Portal (MGCP), Medical Interoperability Gateway (MIG)).