Unscheduled Service Disruption (30-01-2023) MGCP

Incident Report for Healthcare Gateway

Resolved

This incident has been resolved.

Posted Feb 02, 2023 - 11:10 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 01, 2023 - 14:50 GMT

Identified

The issue has been identified and we're working with the relevant parties to apply a fix.

Posted Feb 01, 2023 - 14:17 GMT

Investigating

Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty when accessing the MGCP service. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.

Posted Feb 01, 2023 - 12:31 GMT

This incident affected: Production Environments (MIG GP Consuming Portal (MGCP)).