Unscheduled Service Disruption (20-12-2022)

Incident Report for Healthcare Gateway

Resolved

This incident has been resolved.

Posted Dec 21, 2022 - 15:27 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 20, 2022 - 15:31 GMT

Update

We are continuing to investigate this issue.

Posted Dec 20, 2022 - 09:22 GMT

Investigating

Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty when accessing specific services. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.

Posted Dec 20, 2022 - 09:22 GMT

This incident affected: Production Environments (Shared Record Viewer (SRV), MIG GP Consuming Portal (MGCP), Medical Interoperability Gateway (MIG)).