Healthcare Gateway Status

Healthcare Gateway

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Production Environments Operational

Shared Record Viewer (SRV) Operational

MIG GP Consuming Portal (MGCP) Operational

Medical Interoperability Gateway (MIG) Operational

Pre-Production Environments Operational

Shared Record Viewer (SRV) Operational

Medical Interoperability Gateway (MIG) Operational

Customer Service Systems Operational

90 days ago

100.0 % uptime

Today

Support Emails Systems Operational

90 days ago

100.0 % uptime

Today

Support Telephony Systems Operational

90 days ago

100.0 % uptime

Today

Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

New MIG Service Desk : EMIS Now

Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 GMT

Scheduled - Your new support tool: EMIS Now

From Wednesday 6th November we are changing how you raise support cases for the Medical Interoperability Gateway (MIG) and transitioning to a new platform, EMIS Now https://www.emisnow.com/.

On EMIS Now, you will be able to raise and manage your cases, and in the future, access additional training guides and resources.

Accessing EMIS Now:

You may already have an EMIS Now account if you use other EMIS products (such as EMIS Web). If this is the case, you will start to see ‘Medical Interoperability Gateway (MIG)’ as an option when you raise a case.

For those who don’t have an EMIS Now account, we have created one for you. To gain access you will need to:

Go to EMIS Now https://www.emisnow.com/ on the home page and select “Forgotten Password? Click here to reset”

Input the same email address you usually use to raise cases for the MIG. This will trigger a password reset email to be sent to your inbox

Follow the instructions to reset your password and then you can access EMIS Now

If you need assistance with accessing or setting up a new EMIS Now account, you can use Live Chat, which is accessible via the bottom-right corner of the EMIS Now log-in screen.

Once you have logged into EMIS Now, you can find a guide on how to raise cases and navigate the platform here https://www.emisnow.com/csm?id=kb_article_view&sysparm_article=KB0045985.

Open Cases:

We will be moving all open cases to EMIS Now this week, and you will get an email about your case with further instructions when this happens.
Nov 5, 13:24 GMT

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Degraded Performance of MIG Services - Test Enviroment

Resolved - This incident has been resolved.
Nov 13, 16:57 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 17:18 GMT

Update - We are still continuing to investigate the issue.
Oct 29, 00:16 GMT

Investigating - Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty when accessing specific services within our test enviroment. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Oct 8, 16:09 BST

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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