Healthcare Gateway
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Production Environments Operational
Shared Record Viewer (SRV) Operational
MIG GP Consuming Portal (MGCP) Operational
Medical Interoperability Gateway (MIG) Operational
Pre-Production Environments Operational
Shared Record Viewer (SRV) Operational
Medical Interoperability Gateway (MIG) Operational
Customer Service Systems Operational
90 days ago
100.0 % uptime
Today
Support Emails Systems Operational
90 days ago
100.0 % uptime
Today
Support Telephony Systems Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
New MIG Service Desk : EMIS Now
Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 GMT
Scheduled - Your new support tool: EMIS Now

From Wednesday 6th November we are changing how you raise support cases for the Medical Interoperability Gateway (MIG) and transitioning to a new platform, EMIS Now https://www.emisnow.com/.

On EMIS Now, you will be able to raise and manage your cases, and in the future, access additional training guides and resources.

Accessing EMIS Now:

You may already have an EMIS Now account if you use other EMIS products (such as EMIS Web). If this is the case, you will start to see ‘Medical Interoperability Gateway (MIG)’ as an option when you raise a case.

For those who don’t have an EMIS Now account, we have created one for you. To gain access you will need to:

Go to EMIS Now https://www.emisnow.com/ on the home page and select “Forgotten Password? Click here to reset”

Input the same email address you usually use to raise cases for the MIG. This will trigger a password reset email to be sent to your inbox

Follow the instructions to reset your password and then you can access EMIS Now

If you need assistance with accessing or setting up a new EMIS Now account, you can use Live Chat, which is accessible via the bottom-right corner of the EMIS Now log-in screen.

Once you have logged into EMIS Now, you can find a guide on how to raise cases and navigate the platform here https://www.emisnow.com/csm?id=kb_article_view&sysparm_article=KB0045985.

Open Cases:

We will be moving all open cases to EMIS Now this week, and you will get an email about your case with further instructions when this happens.
Nov 5, 13:24 GMT
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Degraded Performance of MIG Services - Test Enviroment
Resolved - This incident has been resolved.
Nov 13, 16:57 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 17:18 GMT
Update - We are still continuing to investigate the issue.
Oct 29, 00:16 GMT
Investigating - Please be aware; our support teams are currently investigating an intermittent fault which may cause some users difficulty when accessing specific services within our test enviroment. Our teams are working hard to identify the fault and restore the affected service(s) as quickly as possible.

Further updates will be provided as soon as any additional information becomes available. We apologise for any inconvenience caused and thank customers affected for their patience while we work to resolve this incident.
Oct 8, 16:09 BST
Nov 12, 2024

No incidents reported.

Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
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